Economic Development Council of Western Mass (EDC)

Springfield WORKS/Working Cities Challenge

Commonwealth Corps Community Outreach Support Specialists

The mission of the Commonwealth Corps is to engage Massachusetts residents of all ages and backgrounds in service to strengthen communities, address unmet community needs, and increase volunteerism.

Commonwealth Corps members with the Economic Development Council of Western Mass will serve 10.5 months in a full-time capacity. What they have in common is a desire to put their talents and ideas to use in the service of their communities and the Commonwealth.

The Economic Development Council of Western Mass is seeking three part-time community and service minded individuals to drive workforce development systems change and training in the City of Springfield as part of the Springfield WORKS Federal Reserve Bank of Boston Working Cities Challenge initiative.  The Commonwealth Corps Community Outreach Support Specialists will expand outreach to residents, employers and community based organizations, build partnerships, participate in promoting and training partners on community technology portal, and recruit coaches and mentors.




  • Complete a minimum of 750 hours of service, serving through June 29,
  • Attend all required Commonwealth Corps trainings and service events held by MSA (minimum of 6 total, post orientation) and EDC, including a new member orientation on August 15 & 16,
  • Participate in a minimum of 30 minutes of MSA-related activities each week (in person or virtually).
  • Attend Springfield WORKS, Way Finders, Future Works and Federal Reserve Bank of Boston training activities
  • Assist in targeted outreach to community residents and leaders, marketing, research, service delivery and communications support activities
  • Assist in training and demonstrating community portal usage with key stakeholders and with engaged low-income residents and leadership across the city
  • Provide outreach services to recruit coaches and mentors for residents during the pre/post employment phase of the residents’ career development
  • Assist in promoting and updating the new Health Lead Community Resource Map
  • Assist in implementing the Springfield WORKS outcomes database
  • Track and document implementation work plan progress




  • Massachusetts residency and legal authorization to work in the United States
  • 18 years of age or older
  • Experience with or interest in volunteerism and community engagement
  • Ability to balance service commitment with other family/work/school/community commitments in a sustainable way
  • Outreach, recruitment, or customer service experience
  • Strong oral and written communication skills with an ability to present information in multiple formats and digital platforms
  • Strong organizational skills
  • Willingness to serve with and to a diverse network of people from various backgrounds
  • Familiarity with Microsoft Office and Social Media programs
  • Familiarity with the greater Springfield region
  • Must have a car or access to a car for use in frequent off-site travel to locations. Mileage reimbursement will be provided.


  • Customer service experience or training
  • Fluency in Spanish
  • Knowledge of website and platform technology


Member Benefits:

  • Stipend of $275 every other week while in service, up to $6,600 minus taxes and withholdings; [ACTUAL AMOUNT TO BE DETERMINED BY MSA UPON AWARD]
  • Completion award of up to $1,250 upon successful completion of service, minus taxes and withholdings;
  • Training and other professional development opportunities;
  • Limited reimbursement for travel to Corps-wide MSA-sponsored activities;
  • Limited travel reimbursement from their host site for certain service-related travel away from their usual service location, according to that agency’s policies;
  • The opportunity for at least 5 days of planned absences (may include holidays); and
  • Opportunity to join with others with a common sense of purpose as part of the Commonwealth

Please note that receipt of these stipends/benefits may impact an individual’s eligibility for certain public benefits.


Term of Service:

  • Position Start Date: August 15, 2018
  • Position End Date: June 29, 2019
  • Service commitment will average 18-20 hours per week during the following days/times: Generally, Monday – Thursday,10-3, flexibility required for 1-3 8:30 am meetings per month plus approximately 3-5 weekday evenings per month with advance notice. Evening meetings are expected to conclude by 8:00 pm.


Application Instructions:

To apply, submit a cover letter and resume by July 6, 2018, (apply ASAP—early applications encouraged) to Anne Kandilis, Economic Development Council of Western Mass, 1441 Main Street, Springfield, MA 01103 or


Accepted members will be required to undergo a criminal offender and sexual offender background check.

The Economic Development Council of Western Mass will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. The Economic Development Council of Western Mass welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.